When picking up the vehicle you must present a national or international driving license, a citizen card, or a passport. Drivers from Bermuda and Nepal are not permitted to drive.
Rent a car store in Ponta Delgada city, São Miguel Island, from 8:30 AM to 6:30 PM UTC-1
Hotel in Ponta Delgada city, São Miguel Island, from 8:30 AM to 6:30 PM UTC-1
Rent a car store near Ponta Delgada Airport, São Miguel Island, from 7:00 to 00:00 UTC-1
Rent a car counter at Aerogare Lages, Terceira Island, 24 hours
Contact the rental company’s 24-hour assistance service (+351 919015778). If the breakdown is due to misuse, the costs will be the customer’s responsibility.
In the event of a delay exceeding three hours beyond the agreed return time stipulated in the Rental Contract, the LESSOR has the right to report the vehicle as stolen to the authorities unless the CLIENT informs the LESSOR of their intent to extend the rental period.
The Auto Rmalhense station near the airport opens at 6:00, while Ponta Delgada Airport opens at 5:00. To bridge this time gap, customers have the option to leave the car in Park 1 of the airport, in front of the departure gate.
When parking the vehicle, the customer must leave the car keys and the parking ticket in the glove compartment. Later, a Rent a Car employee will go to the location and collect the vehicle. This service has an additional cost of €15.
If the customer uses a fuel type different from the one recommended by the manufacturer (indicated in the vehicle registration certificate and on the fuel cap), they will be responsible for:
Complete fuel replacement.
Fuel tank cleaning.
Engine adjustments and any necessary repairs.
All related costs will be charged to the customer.
The vehicle is delivered with a certain fuel level and must be returned with the same amount. Otherwise, the customer will be charged for the missing fuel at the market price.
Yes, the daily rate includes basic insurance that covers damages caused to third parties with civil liability up to €50,000,000. The driver is responsible for covering all damages to the vehicle during the rental period, except when liability is assumed by third parties in the event of an accident. There is an option to purchase additional coverage (SCDW). This coverage includes Theft, Own Damages, Personal Accidents, and damages to headlights under normal use, requiring an additional payment. For detailed information about the insurance, please refer to point 6.4 of the general rental conditions at: https://autoramalhense.pt/condicoesgeraisdealuguer.
Insurance does not cover:
Driving under the influence of alcohol or drugs.
Improper vehicle use (racing, unauthorized roads, overloading).
Failure to report accidents to the rental company and authorities.
Lost keys or refueling with the wrong fuel type.
The price per day for extra coverage insurance (SCDW) starts at €15 and increases up to a maximum of €40 per day, while the applicable deductible starts at €56 and can go up to €120, depending on the make and model of the chosen car.
Yes, but you must inform the rental company and sign a new contract before the current one expires. Driving with an expired contract may result in fines.
Cancellations can be made up to 24 hours before the reservation date, bank fees will be deducted from the amount to be refunded to the client. Once the contract starts, no refunds are issued for early returns.
Through the website, reservations are only confirmed upon full payment (100%) of the contracted services at the end of the booking process.
Reservations made through other channels can be paid for in our stores when picking up the vehicle.
As soon as the flight lands in Ponta Delgada, the Auto Ramalhense staff member will contact the customer to arrange transportation from the airport to our agencies, five minutes away. Typically, the meeting point is located next to the flagpoles in Parking Lot 1, right in front of the exit doors.
